Join Our
Team
At Family Health and Wellness Center, we believe healthcare is personal, compassionate, and rooted in community. Located in beautiful St. Croix, our family wellness and health center is dedicated to helping individuals and families live healthier, fuller lives through whole-person care.
We’re always looking for caring, motivated professionals who are passionate about wellness, patient care, and making a positive impact in our community.
Whether you are an experienced provider or just beginning your healthcare journey, we invite you to grow with us.
Our Mission
Our mission is to provide compassionate, accessible, and holistic healthcare that supports the physical, emotional, and long-term wellness of the families we serve.
We believe in:
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Respect and dignity for every patient
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Collaborative, team-based care
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Preventive and wellness-focused healthcare
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Continuous learning and professional growth
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Serving the St. Croix community with heart
Job Openings
Apply by mailing resumes to VI Practice Management and Consulting Services dba Family Wellness and Health Center, Attn: 4100 Sion Farm Shopping Center, Ste 16-18, Christiansted, VI, 00820, USA.
Retail Operations Manager
St. Croix, Virgin Islands | VI Practice Management Consulting Services LLC dba Family Wellness and Health Center | EIN 66-0800855 | H-1B1 Consular
Position Summary
The Commercial & Retail Operations Manager is a dynamic leadership role responsible for directing and scaling daily business operations across multiple service lines, including health, wellness, fitness, and lifestyle retail. This position blends strategic sales leadership, financial oversight, and cross-functional team management to drive revenue growth in high-volume environments. By leveraging market data, optimizing inventory, and maintaining strict regulatory compliance, the Manager ensures operational excellence, builds strong client relationships, and aligns diverse business divisions with the company’s financial and growth objectives.
Key Responsibilities
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Coordinate and oversee the day-to-day commercial and retail operations across health, wellness, fitness, and lifestyle service divisions.
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Develop and execute high-impact sales strategies and product positioning to maximize revenue growth within high-volume retail environments.
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Ensure absolute regulatory compliance and strict adherence to established operational standards across all business departments.
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Manage overall financial operations, including strategic budgeting, meticulous cost control, and proactive revenue management.
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Analyze emerging market trends and customer data to optimize business performance and continuously refine service offerings.
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Lead, mentor, and manage diverse, cross-functional teams spanning health, wellness, and retail sectors.
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Head client relationship management (CRM) initiatives and coordinate targeted marketing activities to drive brand loyalty and customer acquisition
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Coordinate the end-to-end procurement process and inventory management for all wellness and lifestyle retail products.
Minimum Qualifications (Required)
Education
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Bachelor's degree (or its equivalent) in Business Administration, Operations Management, Commerce, Retail Management, or a directly related field is required
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Equivalent combinations of formal education plus extensive progressive professional experience (typically 10+ years) demonstrating specialized expertise may be considered in lieu of a formal degree, consistent with specialty occupation standards
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Degrees from accredited international institutions are accepted
Experience
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Minimum 10 years of progressive professional experience in commercial operations management, retail management, or business operations
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Demonstrated experience in high-volume retail or service environments
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Proven track record in revenue growth, sales strategy execution, and financial oversight
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Experience managing cross-functional teams across multiple service or product lines
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Background in procurement, inventory management, and vendor relations
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Experience in client relationship management and marketing coordination
Knowledge, Skills & Abilities
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Advanced knowledge of retail and commercial operations management principles
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Strong financial acumen — budgeting, P&L oversight, cost control, revenue management
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Proficiency in market trend analysis and data-driven decision-making
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Demonstrated ability to develop and implement sales strategies and product positioning
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Experience ensuring regulatory compliance and organizational standards
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Strong leadership, interpersonal, and communication skills
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Ability to manage multiple priorities in a fast-paced, multi-service environment
Language
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Professional English proficiency (written and verbal) — required
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Bilingual English/Spanish — strongly preferred given the diverse USVI community and client base
PREFERRED QUALIFICATIONS
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Experience in the health, wellness, or fitness industry
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Background in lifestyle or fragrance retail operations
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Familiarity with U.S. Virgin Islands business environment, regulations, and culture
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Experience with multi-location operations management
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Knowledge of USVI or U.S. federal labor and compliance regulations